Frequently Asked Questions
Welcome to our FAQ page! Below you'll find answers to some of the most
common questions about our products and services. If you don't find the
information you're looking for, please feel free to contact our support
team.
General Questions
A: We offer a wide range of high-quality materials including SPC flooring,
WPC cladding, and PVC marble sheets. Visit our products page for more details. A: Our products can be purchased directly through our website or from
authorized distributors. A: Yes, we provide samples for most of our products. Please visit the
specific product page or contact us to request a sample. Installation
A: Yes, we provide professional installation services to ensure your
products are installed correctly. For more details, please contact our customer support team directly. A: Absolutely! We offer detailed installation guides and video tutorials
for those who prefer a DIY approach. Check the products page for specific
instructions. A: Installation times vary depending on the product and the size of the
area. For an estimate, please consult our installation page or contact our customer support team directly. Maintenance
A: Regular cleaning and inspections are key to maintaining your products.
Detailed maintenance instructions are available on our maintenance page. A: We recommend using gentle, non-abrasive cleaners. Specific
recommendations can be found in the maintenance guide for each product. Repairs
A: If your product needs repair, please visit our repairs page for
troubleshooting tips and information on our repair services. A: For minor issues, DIY repairs may be possible. However, we recommend
contacting our customer support team for guidance to ensure your warranty remains valid. A: Repair times vary depending on the issue. For an estimate, please
contact us with details about your product and the problem. Warranty
A: We offer a comprehensive warranty on all our products. Please check the
page for the particular product in question. A: To file a warranty claim, please contact our customer support team with your proof of purchase and details about the issue. A: Our warranty covers defects in materials and workmanship. Installation
issues may not be covered unless installed by our certified professionals.
Please contact our customer support team for more information. Shipping & Returns
A: We offer several shipping options depending on your location and the
size of your order. For more details, please get in touch with our team. A: Once your order is shipped, you’ll receive a tracking number via email. A: We accept returns within 30 days of purchase for most products. Please
contact our customer support team for more information on our return policy. Customer Support
A: You can reach our customer support team via phone or email. A: Our customer support team is available Monday through Friday, from 9 AM to 5 PM.